Last updated: July 26, 2025
ShineHill wants you to feel confident about your investment. The goal is to make the process of getting your new business website as smooth and stress-free as possible. If for any reason you change your mind, this refund policy is designed to be fair and straightforward—while also ensuring ShineHill can continue providing high-quality services to all clients.
30-Day Money-Back Guarantee
As a new customer, you may request a refund for any reason within 30 calendar days of your purchase. Your purchase date (“Date of Purchase”) is the day you pay the Setup Fee, which is the one-time cost for ShineHill Studio to create your website. This 30-day window is referred to as the Refund Period.
Business Questionnaire Requirement
To build your website, we’ll need some details about your business, which you’ll provide through an online questionnaire. If you don’t complete the questionnaire, we won’t be able to create your website. However, you can still request a refund at any point within the Refund Period—whether or not you’ve completed the questionnaire or received your website.
When Refunds Are No Longer Available
After the Refund Period ends, all purchases are considered final and non-refundable, regardless of whether you completed the questionnaire or received the website. Please note that not completing the questionnaire does not extend or pause the Refund Period.
If the questionnaire is completed after the Refund Period has ended, ShineHill will still complete the website as agreed upon. After the Refund Period ends, if you wish to terminate service, you may do so; however, no refund will be offered for annual or bi-annual plans outside of the Refund Period.
If ShineHill Is Late Delivering Your Website
The goal is to deliver your completed website within 14 days after you’ve submitted your questionnaire. If delivery takes longer than 14 days, the Refund Period will be extended by the number of days delayed. For example, if your website is delivered 15 days after the questionnaire is received, your Refund Period will be extended by one additional day.
What’s Included in Your Refund
If you qualify for a refund under this policy, the full amount you paid will be returned minus the cost of any custom domain name purchased for your website. See the entire Domain Names Service Agreement. If no custom domain name was selected, then your setup and monthly or annual plan fee will be refunded in full.